<div><p>(Version 1 – Last updated on 01.05.26)</p>
<h2>Returns of Medicines</h2>
<p>For safety and regulatory reasons, we do not accept returns of prescribed medicines.</p>
<p>Once medication has been dispensed, it cannot be resold or reused. This is to protect patient safety and comply with UK pharmacy regulations.</p>
<p>If you have any unwanted or unused medicines, you should take them to a local pharmacy for safe disposal.</p>
<h2>Cancellations</h2>
<p>If you have placed an order for medication to be delivered, you may cancel your order up to the point it is accepted and processed by the pharmacy.</p>
<p>Once your order has been received by the pharmacy for dispensing, it can no longer be cancelled.</p>
<h3>How to cancel your order</h3>
<p>To request a cancellation, please contact our customer support team as soon as possible:</p>
<p>Email: <a href="mailto:help@mailmymeds.co.uk">help@mailmymeds.co.uk</a></p>
<p>Please include your order number and account details so we can locate your order quickly.</p>
<h3>After pharmacy processing</h3>
<p>If your order has already been processed by the pharmacy, cancellation will not be possible.</p>
<p>Further information about refunds, where applicable, is available in our Terms and Conditions.</p>
<h3>Contact details</h3>
<p>You can contact us using the details below:</p>
<p>Post: </p>
<p>Nationwide Health Direct Ltd</p>
<p>t/a Mail My Meds Limited</p>
<p>Unit 1 Karmjit House</p>
<p>Balliol Business Park</p>
<p>Newcastle upon Tyne</p>
<p>NE12 8EW</p>
<p>Email: <a href="mailto:help@mailmymeds.co.uk">help@mailmymeds.co.uk</a></p>
<p>When contacting us, please include your order details to help us respond efficiently.</p>
<h2>Your legal rights</h2>
<p>This policy is provided in addition to your statutory rights under UK consumer law.</p>
<p>For independent advice, you can contact organisations such as:</p>
<ul>
<li>Citizens Advice</li>
<li>Safe disposal of medicines</li>
</ul>
<p>Medicines should not be disposed of in household waste or flushed away.</p>
<p>Your local pharmacy can advise on safe disposal methods to protect the environment.</p></div>

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