<div><p>(Version 1 – Last updated on 01.05.2026)</p>
<h2>Part 1 – General</h2>
<p>This page, together with our Privacy and Cookies Policy and Acceptable Use Policy, explains the legal terms and conditions (the “Terms”) on which we provide access to medicines (the “Medicines”) and related services (the “Services”) through our website, Mail my Meds (the “Site”).</p>
<p>Our Site enables you to access Services, including completing an online consultation with independent prescribers. These prescribers may issue a private prescription (a “Prescription”), which may then be dispensed by a registered pharmacy.</p>
<p>These Terms also apply to any content, materials and intellectual property available on our Site (the “Materials”).</p>
<p>Please read these Terms carefully. You will be asked to confirm acceptance before using our Services. If you do not agree, you must not use the Site.</p>
<p>Additional terms apply when you use:</p>
<ul>
<li>Prescriber services (Part 2); and</li>
<li>Pharmacy services (Part 3).</li>
</ul>
<p>These form part of this agreement.</p>
<h2>1. Information about us</h2>
<p>1.1 We are Nationwide Health Direct Ltd trading as Mail my Meds, a company registered in England and Wales (company number: 12556899), with a registered office at Unit 1, Karmjit House, Balliol Business Park, Newcastle upon Tyne NE12 8EW (“we”, “us”, “our”).</p>
<h2>2. Contacting us</h2>
<p>2.1 You can contact us by email at: <a href="mailto:help@mailmymeds.co.uk">help@mailmymeds.co.uk</a></p>
<p>2.2 We manage communication between you and our Associates. Please contact us first for any queries.</p>
<p>2.3 Written communication includes emails, account messages and notifications via the Site.</p>
<h2>3. Communication and security</h2>
<p>3.1 By using our Site, you agree to receive electronic communications from us.</p>
<p>3.2 You must keep your login details secure and confidential.</p>
<p>3.3 We may suspend access if you breach these Terms.</p>
<p>3.4 You must notify us immediately if your account security is compromised.</p>
<h2>4. Use of your personal information</h2>
<p>4.1 Your data is handled in accordance with our Privacy Policy.</p>
<p>4.2 We use your information to:</p>
<ul>
<li>Verify your identity</li>
<li>Provide Services and Medicines</li>
<li>Process payments</li>
<li>Improve services</li>
<li>Meet legal obligations</li>
<li>Share relevant information with healthcare providers</li>
<li>Prevent fraud</li>
</ul>
<p>4.3 Identity verification checks may be carried out using third-party systems.</p>
<p>4.4 You consent to your medical information being shared with relevant professionals involved in your care.</p>
<p>4.5 Some services may involve automated or AI-assisted processing (e.g. BMI verification tools).</p>
<h2>5. Changes to Terms or Site</h2>
<p>We may update these Terms or the Site:</p>
<ul>
<li>To reflect legal or regulatory changes</li>
<li>To improve our Services</li>
</ul>
<p>You should check these Terms each time you use the Site.</p>
<h2>6. Links to other websites</h2>
<p>We are not responsible for third-party websites linked from our Site.</p>
<h2>7. Cancellation by you</h2>
<p>You may cancel Services if:</p>
<ul>
<li>We materially breach these Terms</li>
<li>Events outside our control prevent delivery</li>
<li>We become insolvent</li>
</ul>
<h2>8. Refunds, credits and returns</h2>
<p>8.1 Refunds may be offered if products are:</p>
<ul>
<li>Faulty</li>
<li>Damaged</li>
<li>Not as described</li>
</ul>
<p>8.2 A non-refundable prescription fee applies once a prescription is issued.</p>
<p>8.3 Refunds are assessed case-by-case at our discretion.</p>
<p>8.4 Medicines cannot generally be returned for safety reasons.</p>
<p>8.5 You must contact us within 14 days for any refund request.</p>
<p>8.6 Delivery-related rules:</p>
<ul>
<li>Incorrect delivery details are your responsibility</li>
<li>Confirmed delivery (GPS or signature) is considered fulfilled</li>
<li>Safe place deliveries are at your risk</li>
</ul>
<p>8.7 Missing or damaged items must be reported within 14 days.</p>
<p>8.8 Investigations with delivery providers must be completed before refunds are issued.</p>

<li>Cancellation by us</li>

<p>We may cancel Services if:</p>
<ul>
<li>Medicines or providers are unavailable</li>
<li>Payment is not received</li>
<li>You breach these Terms</li>
</ul>
<p>Refunds will be issued where appropriate.</p>
<h2>10. Acceptable use</h2>
<p>We may suspend or terminate access if you:</p>
<ul>
<li>Act abusively</li>
<li>Provide false information</li>
<li>Misuse Services</li>
</ul>
<h2>11. Availability of the Site</h2>
<p>We do not guarantee uninterrupted access and may suspend the Site if needed.</p>
<h2>12. Delivery of Medicines</h2>
<p>Medicines will be delivered to your chosen address.</p>
<p>Delivery charges and times will be shown at checkout.</p>
<h2>13. Medicines and availability</h2>
<ul>
<li>Product images are illustrative only</li>
<li>Medicines may vary</li>
<li>Availability is not guaranteed</li>
<li>Final prescribing decisions are made by the Prescriber</li>
</ul>
<h2>14. Pricing</h2>
<ul>
<li>Prices are shown on the Site</li>
<li>Include VAT where applicable</li>
<li>Delivery costs are separate</li>
<li>Errors may be corrected before order completion</li>
</ul>
<h2>15. Payment</h2>
<p>Payment must be made at checkout.</p>
<p>Accepted methods include:</p>
<ul>
<li>Debit or credit card</li>
<li>Digital wallets</li>
</ul>
<h2>16. Liability</h2>
<p>We do not exclude liability where unlawful to do so.</p>
<p>However, we are not liable for:</p>
<ul>
<li>Indirect or consequential losses</li>
<li>Loss arising from incorrect information provided by you</li>
<li>Actions of third-party Associates</li>
</ul>
<p>Our total liability is limited to the amount paid.</p>
<h2>17. Events outside our control</h2>
<p>We are not responsible for delays caused by events beyond our control, such as:</p>
<ul>
<li>Natural disasters</li>
<li>Industrial action</li>
<li>Network failures</li>
</ul>
<h2>18. Your responsibilities</h2>
<p>You must:</p>
<ul>
<li>Provide accurate and complete information</li>
<li>Follow medical advice</li>
<li>Inform your GP where appropriate</li>
<li>Report side effects</li>
</ul>
<p>Providing false information may lead to serious harm and is a breach of these Terms.</p>
<h2>19. Intellectual property</h2>
<p>All content on the Site belongs to us or our licensors and may not be reused without permission.</p>
<h2>20. Trade marks</h2>
<p>“Mail my Meds” is a trademark of Nationwide Health Direct Ltd.</p>
<h2>21. International use</h2>
<p>The Site is intended for use within the United Kingdom.</p>
<h2>22. Disputes</h2>
<p>Disputes must be raised within 14 days and will be governed by English law.</p>
<h2>23. General terms</h2>
<p>If any part of these Terms is invalid, the rest remains enforceable.</p>
<h2>24. Consumer rights</h2>
<p>Your statutory rights are not affected.</p>
<p>You can seek advice from organisations such as:</p>
<ul>
<li>Citizens Advice</li>
</ul>
<h2>25. Complaints</h2>
<p>Contact us initially via the below email address.<br />Email: <a href="mailto:help@mailmymeds.co.uk">help@mailmymeds.co.uk</a></p></div>

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